Nouraa

Live Webinar • September 30, 2026 • 11:00–11:45 a.m. CT

From Contact Center to AI Student Services

How Universities Can Add Agentic AI to Genesys & NICE CXone

Keep your existing contact-center investment. Add an agentic AI layer that handles student inquiries, accesses your systems, completes tasks, and escalates intelligently.

See What's Covered

The Challenge

Your Genesys or NICE investment is strong. Now make the student experience seamless.

Universities handle thousands of inbound student inquiries every semester, but teams still spend hours answering repetitive questions, switching between systems, and asking students to repeat themselves when transferred.

Repetitive registration, financial aid, admissions, and IT questions
Agents switching between Banner, Workday, Salesforce, and ServiceNow
Limited support after 5 PM and during enrollment surges
Financial aid and registration issues that can be resolved in seconds with the right data

Live Demo Scenario

Student says: “I can’t register.”

Watch the AI agent investigate a registration hold, identify the missing financial-aid document, send a secure upload link, answer a transcript question, and transfer to a human agent with the complete history.

Authenticate

Verify the student and query Banner or the SIS in real time.

Investigate

Find the financial hold and identify the missing enrollment verification document.

Act

Send a secure upload link by SMS and confirm next steps.

Escalate

Transfer to a human registration specialist with full context and no repetition.

30-Minute Program + 15-Minute Q&A

What attendees will learn

The difference between conversational AI and agentic AI
How Nouraa integrates with Genesys or NICE CXone
How AI accesses Banner, Workday, Salesforce, Slate, ServiceNow, Canvas, and payment systems
How full-context escalation improves student and agent experience
Where agentic AI can have the highest impact in student services

0:00–0:03

Opening

Opening and challenge

Set the stage, define the challenge, and explore why traditional workflows are no longer enough.

0:03–0:06

AI Strategy

Chatbots vs. agentic AI

Understand the difference between traditional chatbots and AI agents that can reason, act, and complete tasks.

0:06–0:10

Architecture

Architecture overview

A simple walkthrough of the technology behind production-ready AI agents and automated workflows.

0:10–0:22

LIVE DEMO

Live demo

See an AI agent in action — from the first interaction through qualification, workflow execution, and handoff.

AI AGENT LIVE

AI agent is responding...

0:22–0:26

Business Impact

Business impact KPIs

Translate AI performance into measurable business outcomes: response time, conversion, productivity, and revenue.

24/7

AI availability

0:26–0:30

Next Step

Assessment CTA

Identify where AI can have the biggest impact on your business and define the next practical step.

→

0:30–0:45

Q&A

15 Minutes

Extended live Q&A

Bring your questions. Explore your use case and get practical answers from the speakers.

Business Impact

Expected outcomes to evaluate

35–50%

Routine call deflection

2–4 min

AI handle time target

65–75%

Peak wait-time reduction

40–60%

Peak wait-time reduction

Speakers

Meet Your Speakers

Mustafa Peshawarwala

Ayesha Sarwar

Next Step

Register for the Webinar

A complimentary and confidential session designed to assess your current environment, identify key automation opportunities, and provide a practical roadmap with potential ROI insights to help drive smarter business outcomes.

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